This session is designed to highlight the importance of:
• Opening the dialogue between an IT service provider and its customer
• Providing service levels and to what level
• Creating a Service Catalogue to benefit the customer and provider.
This webinar will discuss whether it is possible to create an effective Service Catalogue that provides benefits to the customer and service provider alike, and if it is, how to produce one.
Our resident trainer Julian Brunger will be hosting the session for anyone involved in ITIL®, this webinar will be beneficial for Service Managers and Operational IT Managers.